Conditions of online sale

The offer and sale of products on our web site ( “ “) are regulated by the following “Conditions of online sale”. The products purchased on are directly traded by SISTERS B s.r.l.s. (“the Seller”), with registered office in Italy, Via Crescenzio, 82 - 00193 - Roma - (Roma), registered in the register of companies - VAT number 13964861002.

For further information you can contact our customer service by contacting the Seller via email at the following email address: For any additional legal information, please visit General terms of use, Privacy Policy and Right of withdrawal sections.

1. Our Trade Policy
The Seller offers products for sale on and carries out e-commerce activities with exclusively reference to its end-users who are “customers”.
With the term “consumer” we refer to individuals who operate on for purposes unrelated to their own hypothetical trade, business or profession. If you are not a “consumer”, please refrain from entering into commercial dealings on
Considering its own Trade Policy, the Seller reserves the right refuse orders from anyone other than the “consumer” as well as orders that do not comply with its Trade Policy.
Such General Conditions of online Sale regulate the offer , the submission and acceptance of purchase orders on between users and the Seller, exclusively.
The General Conditions of online Sale do not regulate the provision of services or the trade of products by individuals other than the Seller through links, banners or other hypertext links on . We advise you to check their Conditions of Sale before forwarding orders and purchasing products and services from individuals other than the Seller, as it is not responsible for the provision of services by third parties other than the Seller or the conclusion of e-commerce transactions between users and third parties.

2. How to conclude the contract with the Seller
Following the instructions, you must fill in the order form and send it to the Seller online via an electronic device in order to conclude a purchase of one or more products on
The order form contains a link to the conditions of online sale and to the Right of Withdrawal , and an overview of the characteristics of each product ordered and the related unit price (including all applicable fees and taxes), payment methods that you can use to purchase each product and delivery terms and conditions, the cost of shipping and delivery, the conditions of your Right of Withdrawal and the procedures and deadlines if you would like to return purchased products.
The contract is concluded once the Seller has received your order form electronically and after having verified the accuracy of the data related to your order.
Please, read carefully the conditions of online sale and to the notice on the Right of Withdrawal before making any purchase order. Please print a copy through the print command and save or reproduce a copy for your own personal use.
The order form will be stored in our database for the time required to process your order and as provided by law. You can access your order form by clicking on the section called “My order”.
The language to conclude the agreement with the Seller is Italian.
When the contract is concluded, the Seller will process your purchase order.
The Seller may not process your purchase orders that do not give adequate guarantee of creditworthiness or are incomplete or incorrect, or if the product is not available. In these cases, we will send you an email to inform you that the agreement is not concluded and the Seller has not proceeded your purchase order specifying the reasons. In case the products on are no longer available or on sale at the time of your last access to the web site, meaning the time you sent the order form, the Seller will promptly inform you about the product unavailability. You will receive the notification within thirty (30) days from the day after you sent your order to the Seller. If you have already forwarded the order form and paid for your purchase, the Sell will refund you the amount paid.
By submitting the order form electronically, you unreservedly accept and commit to observe such Conditions of online sale, when dealing with the Seller. If you do not agree with any of the Conditions of online sale, please do not submit your order form for the purchase of products on
By submitting the order form, you confirm that you agree and accept the Conditions of online sale and the additional information contained in as well as through links, including the Terms and conditions of use, Privacy Policy and Right of Withdrawal.
When the contract is concluded, the Seller will email you a receipt of purchase, containing the information already contained in the order form (reference to Conditions of online sale and Right of Withdrawal, detailed indication of the price, payment methods, Right of Withdrawal and delivery costs).

3. Warranties and product price indications
3.1 sell Madame Cosette labelled products only. They are directly purchased from the Seller at the fashion house and/or from manufacturer authorized by the fashion house.
The Seller does not sell second hand or irregular products with a lower quality than the corresponding market standards.
The products essential features are shown on within each product sheet. The pictures and colours of the products sold on may not exactly correspond to the real ones because of the internet browser and the monitor used.
Product prices may be subject to updates. Check the final sale price before sending the relative order form.
All products are equipped with identification tag attached with disposable seal. Please, do not remove the tag and the related seal from the purchased products; they constitute an integral part of the product.
In the event of the exercise of your Right of Withdrawal, the Seller has the right refuse product returned without the corresponding tag or that have been altered from their original status or have been damaged.

4. Payments
Please follow the instructions on the order form to proceed with the purchase of the product and its related shipping and delivery costs.
In the event of payment by credit card, all financial information (for example, number of the credit card or the expiry date) will be forwarded, by encrypted protocol, to PayPal or to other Banks, which provide electronic payment services, without third parties access. Such information, furthermore, will not be used by the Seller except for performing the procedures related to your purchase and/or issuing refunds in case of products returns, and/or as a result of the exercise of your right of withdrawal, and/or if it becomes necessary to prevent or report to the police forces of frauds on The price for the products purchase and shipping charges, as indicated on the order form, will be charged to your account at the time of the shipment.

5. Shipping and delivery
For specific shipping conditions and delivery, please visit the Customer Service Section. Please pay attention to the information in this section as the information contained constitute an integral and essential part of such General Terms and Conditions and, therefore, is believed to be completely understood and accepted when submitting the order form.

6. Customer care
You can request any information through our Customer Care Services: contact the Customer Care. For more information, please visit the Customer Care section.

7. Right of Withdrawal
You have the right to terminate the contract with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days from the date you received the products purchased.
To withdraw from the contract you must use the return form included in the shipping box of the product you purchased.
In this case, you must return the products to the Seller handing them over to the courier for the shipment within fourteen (14) working days from the date you received the products purchased.
The only costs at your expense are those for the return of purchased products (Consumer code; art. 56 subparagraph 1).
If you decide to use the shipper indicated by the Seller in the Return Form you do not have to pay for the costs of the restitution of the purchased products. The payment of the costs of the restitution of purchased products will be made, on your behalf, directly by the seller, which will free you from any obligation to make a payment to the shipper. The Seller will keep from the refund a flat rate equal to the cost previously incurred for the shipping and the delivery of the purchased products to your address. In addition, from the time you consign the items to the shipping agent indicated by the Seller in the Return Form, the Seller will exempt you from any liability in case of loss or damage of the products during transport.
In case you decide to use a courier other than the one indicated by the Seller in the Return Form, instead you will pay for the expenses of the return of products purchased. In this case you will be refunded the cost previously incurred for delivery of the purchased products to your address, however, any responsibility in case of loss or damage to the products during transport, will remain at your charge .
The Right of Withdrawal – besides compliance with terms and conditions described in paragraphs 7.1, 7.2, 7.3 and 7.4 – is exercised properly if they the following conditions are fully met:
  • The return form must be properly completed and submitted to the Seller within fourteen (14) working days from the date you received the products;
  • The product must not have been used, worn, washed or damaged;
  • the identification tag must still be attached to the products with the disposable seal that is an integral part of the product;
  • Products must be returned in their original packaging;
  • Returned products must be delivered to the shipping company within fourteen (14) working days from the date you received the products.
If the Right of Withdrawal is exercised in conformity with the procedures and terms set out in paragraph 7, the Seller shall refund the amounts paid for the purchase of products in accordance with the procedures and deadlines.
The money will be reimbursed as soon as possible and in any event within thirty (30) days from the date on which the Seller is aware of the exercise of your right of withdrawal. The refund procedure will be started once the correct execution of the terms and conditions set out above, as shown in section 8.7.10 have been checked . If you do not comply with the procedures and time limits for the exercise of your right of withdrawal, as specified in this paragraph 7, you will not be entitled to a refund of the money paid to the seller, but you shall be entitled, at your expense, the products in the state in which they were returned to the Seller. Otherwise, the seller is entitled to keep the products in addition to the amount that has been already paid for purchase.

8. Times and refund arrangements
After the return of the products, the Seller shall check the conformity related to the terms and conditions set out in paragraph 7. In the event, the checks are concluded successfully, the Seller shall send an email confirming the acceptance of the returned products.
Whatever the method of payment you used is, the refund is generated by the Seller, in the shortest amount of time possible and in any case within thirty (30) days from the date the Seller is aware of the exercise of your right of withdrawal; this happens once the proper execution of your right of withdrawal and acceptance of returned products have been checked.
If there is no correspondence between the recipient of the products indicated in the order form and who has made the payment, the repayment of the sums in the event of exercise of the right of withdrawal, will be performed by the Seller and in any case, will be paid to who has made the payment.
The value date of the crediting shall be the same as the charge and therefore you will not suffer any loss in terms of bank interest.
The Seller will indicate which courier you should be using for the restitution and will send you a pre-printed label to apply on the packaging containing the products. This way you can return your items to the Seller without paying for the expenses yourself. According to the procedures and deadlines for exercising the right of withdrawal, this method allows the Seller to pay directly, on your behalf, the costs of the returned products purchased, freeing you from any obligation to pay to the shipper. This method also allows you to check at any time where your delivery is, freeing you from any liability in case of loss or damage to the products during transport.
If you decide to use, for the return of products, a courier other than the one indicated by the Seller, you will instead perform the payment of the expenses yourself and you will be chargeable for you any liability in case of loss or damage to the products during the transport, in accordance with the procedures and deadlines for exercising the right of withdrawal.

9. Privacy
You can have information about how we process your personal data by clicking on the Privacy Policy section.
If you have not already done so, we also invite you to read our General Terms of Use as they contain important information on how we process our users’ personal data and the security systems adopted.
For any further information on our Privacy Policy, please contact the following email address: or you can reach us at SISTERS B s.r.l.s. registered office: Crescenzio, 82 - 00193 - Roma - (Roma), Italy

10. Applicable Law and Solutions to disputes
The General Conditions of Sale are ruled by the Italian law and in particular by the Legislative Decree, 6 September 2005 n. 206 on consumption, with specific reference to distance contracts legislation and by Legislative Decree 9 April 2003 n. 70 on certain aspects of electronic commerce.
In the event of a dispute arising from the Terms and Conditions of Sale, between the Seller and each final customer, the Seller warrants, as of now, the full agreement and acceptance of the conciliation service RisolviOnline. RisolviOnline is an independent and institutional service provided by the Chamber of Arbitration of Milan Chamber of Commerce, which allows you to reach a satisfactory agreement, with the help of a competent and neutral conciliator, in a friendly and safe way, on the Internet. For more information about RisolviOnline rules or to submit a request for conciliation, visit .

11. Edit and update
The General Conditions of Sale may be amended from time to time in consideration of possible changes in the legislation. The new General Conditions of Sale shall be effective from the date of publication on